Refunds and cancellation
Cancelling
- Plans are monthly, with no minimum term.
- Cancel at any time in your account (Billing), or email hello@push-visibility.com from your account's email address.
- Your plan stays active until the end of the month you have paid for, and you won't be charged again.
Refunds
- We don't refund part-months after a cancellation.
- We refund in full any payment taken in error, such as a duplicate payment or a charge after you cancelled.
- If we fail to provide the service for a significant part of a month because of a fault on our side, tell us and we will refund or credit that part of the month.
- If a sponsored placement you paid for can't be shown because the slot was taken in the meantime, the payment is refunded automatically.
- Refunds go back to the card or bank account you paid with, usually within 5–10 working days.
Direct Debit
Payments by Bacs Direct Debit are protected by the Direct Debit Guarantee. If an error is made in the amount or date of a payment, you are entitled to a full and immediate refund from your bank.
Advertising spend
Advertising spend is paid directly to Google or Meta in your own ad account, so refunds of ad spend are a matter for that platform.